Return Policy

Last updated September 22, 2026

This policy applies to orders shipped from carolinabotanica.com. Purchases made in person at our Morehead City store are covered by our in-store policy, which is printed on your receipt.

1. All Sales Are Final

Because we sell consumable hemp products, we cannot accept returns once an order has left our hands. We do not accept returns or issue refunds for change of mind, for ordering the wrong item, or because a product did not have the effect you expected.

2. Defective or Damaged Items

If an item arrives damaged, or a device does not work when you receive it, contact us within 48 hours of delivery and we will make it right. The 48 hours starts at the date and time the carrier’s tracking shows the package as delivered, and that tracking record is what we go by.

We do not accept claims after 48 hours. A device that worked when it arrived and stopped working later is not covered.

3. What We Need From You

Email info@carolinabotanica.com within 48 hours of delivery with your order confirmation or receipt, the tracking number, a description of the problem, and photos of the item and the packaging it arrived in. We cannot process a claim without proof of purchase. Keep the original packaging until the claim is settled.

4. How We Make It Right

Approved claims are replaced with the same item. If that item is no longer available, we will send a comparable replacement or refund that item to your original payment method. Shipping charges are not refunded.

5. What Is Not Covered

Opened or used products, except where reported defective within the 48-hour window. Items damaged after delivery. Normal wear on devices and hardware. Sale, clearance and discontinued items. Free or promotional items. Orders where the delivery address given to us was incorrect.

6. Return Shipping

If we ask you to send an item back, we will tell you where to send it. Do not ship anything back to us before we have approved the claim, as unauthorized returns are not accepted and cannot be returned to you.

7. Refused or Undeliverable Packages

A package that is refused at delivery or returned to us as undeliverable is not eligible for a refund. Age-restricted shipments require a signature, and we cannot resend a package that was returned because no one was available to sign.

8. Questions

Email info@carolinabotanica.com or call the store at (252) 723-4660.